Voice over IP (VOIP) is the technology used to make and receive phone calls over the internet.
It is possible to use hosted solutions to allow anywhere from 1 to 500 handsets to be used anywhere in the world. We have several could hosted solutions available depending on the requirements. Where more handsets are required on site, we always recommend using a dedicated phone platform on site or hosted. This allows faster, more efficient management and more flexibility. There is usually a reduction in costs as not every phone needs to be used at the same time.
There are many advantages to using VOIP. Firstly, the call costs are much cheaper than traditional BT call rates. International calling can be significantly reduced. It is also possible to use local numbers from anywhere in the UK or even the world which gives a better presence to your customers. Some of the other features that are available on our voice platforms include;
- Call queuing
- Pickup groups
- Hunt groups
- Call recording
- Customisable auto attendant/IVR
- Phone Directories
Most VOIP platforms even allow you to use an app on your mobile phone to receive calls.
We can provide solutions that allow faxing and ISDN across the VOIP platform.
We also have plenty of experience distributing traditional analogue and digital phone lines across event sites where the need arises.